{"id":485,"date":"2024-11-04T17:20:26","date_gmt":"2024-11-04T17:20:26","guid":{"rendered":"https:\/\/yoveraestudiocontable.com\/ini\/?page_id=485"},"modified":"2024-11-04T17:31:50","modified_gmt":"2024-11-04T17:31:50","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/yoveraestudiocontable.com\/ini\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"485\" class=\"elementor elementor-485\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc60584 e-flex e-con-boxed e-con e-parent\" data-id=\"bc60584\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2d7e88 elementor-widget elementor-widget-heading\" data-id=\"d2d7e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e53936 elementor-widget elementor-widget-shortcode\" data-id=\"0e53936\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Identificaci\u00f3n del consumidor reclamante \n                <b class=\"alert\" style=\"font-size: 10px\">* Datos requeridos<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Nombre <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nombre\" >\n                <\/div>\n                <div class=\"column-half\">Primer apellido <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Primer apellido\" >\n                <\/div>\n                <div class=\"column-half\">Segundo apellido <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Segundo apellido\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo de documentaci\u00f3n <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Pasaporte<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">N\u00famero de documentaci\u00f3n <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documentaci\u00f3n \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celular <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celular\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Departamento <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleccionar departamento<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Provincia <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Seleccionar de provincia<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> Distrito <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleccionar de distrito<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Direcci\u00f3n <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Direcci\u00f3n\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Referencia\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Referencia\" >\n                <\/div>\n                 <div class=\"column-half\">Correo electr\u00f3nico <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> \u00bfEres menor de edad?\n                <\/div>\n                <div class=\"column-half\">Si\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Padre \/ Madre \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Nombre \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Nombre \" >\n                <\/div>\n                <div class=\"column-two\">Correo electr\u00f3nico \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Tipo de documentaci\u00f3n \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Pasaporte<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">N\u00famero de documento \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documento\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detalle del reclamo y orden del consumidor <b class=\"alert\" style=\"font-size: 9px\">* Datos requeridos<\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo de reclamo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo de reclamo<\/option>\n                        <option value=\"1\">Reclamaci\u00f3n (1)<\/option>\n                        <option value=\"2\">Queja(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Tipo de consumo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo de consumo<\/option>\n                        <option value=\"1\">Producto<\/option>\n                        <option value=\"2\">Servicio<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">N \u00ba de pedido. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Fecha de reclamaci\u00f3n \/ queja\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"27\/10\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Proveedor\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Proveedor\" >\n                <\/div>\n                <div class=\"column-half\">Monto reclamado (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Monto reclamado\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Descripci\u00f3n del producto o servicio <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Fecha de compra\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Fecha de consumo\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Fecha de caducidad\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Pedido del Cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Reclamaci\u00f3n:<strong><i style=\"color:#7d7d7d\"> Desacuerdo relacionado con productos y \/ o servicios.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Queja:<strong><i style=\"color:#7d7d7d\">Desacuerdo no relacionado con productos y \/ o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi. <br>\n                <b class=\"alert\">*<\/b> El proveedor debe responder a la reclamaci\u00f3n en un plazo no superior a quince (15) d\u00edas naturales, pudiendo ampliar el plazo hasta quince d\u00edas.<br>\n                <b class=\"alert\">*<\/b> Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"#\" target=\"_black\">He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Enviar\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4040b3c elementor-widget elementor-widget-text-editor\" data-id=\"4040b3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>YOVERA ESTUDIO CONTABLE E.I.R.L, con RUC 1020304050, con domicilio Calle Las Acacias 022 &#8211; Santa Victoria, Chiclayo, es el titular del banco de datos personales de Quejas y reclamos.<\/p><p>YOVERA ESTUDIO CONTABLE E.I.R.L, declara que el tratamiento de sus datos personales en este portal tiene por finalidad gestionar de manera correcta su reclamo o queja conforme las disposiciones legales sobre la materia y llevar un registro hist\u00f3rico de la casu\u00edstica presentada a fin de mejorar nuestros niveles de atenci\u00f3n<\/p><p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI<\/p><p>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas h\u00e1biles improrrogables<\/p><p>Esta cuenta de correo es usada solo para el env\u00edo de constancias de recepci\u00f3n de reclamos. No es un medio de recepci\u00f3n de los mismos, por favor s\u00edrvase no enviar ning\u00fan mensaje a esta cuenta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones YOVERA ESTUDIO CONTABLE E.I.R.L, con RUC 1020304050, con domicilio Calle Las Acacias 022 &#8211; Santa Victoria, Chiclayo, es el titular del banco de datos personales de Quejas y reclamos. YOVERA ESTUDIO CONTABLE E.I.R.L, declara que el tratamiento de sus datos personales en este portal tiene por finalidad gestionar de manera correcta su [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-485","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libro de reclamaciones - Yovera Estudio Contable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yoveraestudiocontable.com\/ini\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de reclamaciones - Yovera Estudio Contable\" \/>\n<meta property=\"og:description\" content=\"Libro de Reclamaciones YOVERA ESTUDIO CONTABLE E.I.R.L, con RUC 1020304050, con domicilio Calle Las Acacias 022 &#8211; Santa Victoria, Chiclayo, es el titular del banco de datos personales de Quejas y reclamos. 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